Refund policy
A. 30-Day Return Window
You may request a return within 30 days of receiving your order. To be eligible, items must:
Be unused, unworn, and unwashed
Remain in their original condition
Have all original tags attached
Be in the original packaging
Items showing signs of wear, damage, or modifications cannot be returned.
B. How to Initiate a Return
To start a return, email us at support@ridevolution.com
with your order number and a brief reason for the return.
Once approved, we will provide:
A prepaid return shipping label
Instructions on how to safely package and send the item
Important: Returns sent without prior approval will not be accepted. This ensures your return is processed efficiently.
C. Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery. If an item is damaged, defective, or incorrect, contact us promptly at support@ridevolution.com
.
Our team will review the issue and provide a suitable solution, which may include:
A replacement
An exchange
A refund
Delivery times for replacements may vary depending on your location.
D. Exchanges
Exchanges are available only for:
Defective items
Incorrect items
Wrong size received
Exchanges for change-of-mind requests are not available. To request an exchange, email support@ridevolution.com
with your order number and a brief explanation. Approved requests will include instructions to return the original item and receive the replacement.
E. Restocking Fees
There are no restocking fees for eligible returns.
F. Refunds
After we receive and inspect your returned item, you will be notified by email regarding your refund status.
Approved refunds are issued to the original payment method within 5–7 business days. Processing times may vary depending on your bank or payment provider.
Items that do not meet return eligibility (e.g., worn, damaged, or missing tags) will not be refunded and may be returned to you at your expense.
The maximum estimated refund processing time is 7 business days after approval.
G. Discounts and Promotions
Discount codes and promotions must be applied at checkout. Refunds are not issued for unused, missed, or forgotten discounts. Please ensure all promotions are applied correctly before completing your purchase.
Contact Information
Business Name: Ride Volution
Business Days: Monday – Friday
Business Hours: 9:30 AM – 4:00 PM
Address:1-37 12th Street, Brooklyn, New York, United States
Phone: +1 (718) 555-0134
Email: support@ridevolution.com
Our friendly customer support team is available during business hours to answer your questions and provide the assistance you need—so you can shop with confidence.